The Operating System of ZAFCO
One Login · One Platform · One Source of Truth
Role-based Dashboards
Laptop + Mobile
Zafconians & Partners
One Version of Every Number
The ERP records transactions. ZAFCO One runs the business.
The Platform Today
Already live. Already role-shaped.
Every ZAFCO employee logs in today and lands on a dashboard built for their role — function decides what you see, seniority decides how deep you drill.
app.zafco.one — the real product
LIVE TODAY
Workspace — every module, one login
Sales Analytics — live numbers
SKU 360° — any SKU, its complete picture44+
DASHBOARDS
12
MODULE FAMILIES
16
PLANTS ON LIVE DATA
100%
EMPLOYEES WITH LOGIN
One Platform · Two Worlds
Zafconians & Partners
Groups and clusters — not hierarchy. Personas are permission masks over one platform: no two people see the same ZAFCO One.
ZAFCO ONEZafconiansinternal · every employee
Board & C-SuiteCEO · COO · CFO · Board Member
SalesProcurementMarketingFinance
Supply ChainOperationsITHuman Resources
Partnersexternal · invited access
Customersdealers · distributors · export
Vendorsthree categories
Products · factories & JVServicesFreights · sea + local
Internal · every employee
Zafconians
Board & C-SuiteCEOCOOCFO
SalesProcurementMarketingFinance
Supply ChainOperationsITHuman Resources
Role dashboards + reports + personal self-service: payslips & salary certificates, visa & ID expiry tracking, gratuity view, expense claims, letter requests, approvals inbox, announcements, policy library. Self-service only — commercial transactions stay in governed paths.
External · invited, private access
Partners
CustomersVendors
Products · factories & JVServicesFreights · sea + local
Customers: live stock, credit visibility, ordering, container tracking, statement aging, warranty claims. Vendors: PO confirmation, invoice matching, shipment notices & documents, rate cards, scorecards, proof of delivery. Every "call" becomes a tracked ticket.
●Sales Order Pending●Full Sales Analytics●Invoice Dashboard
●Sales & Profitability●SKU 360°●Customer Intelligence
●BP vs Actual●Sales Planning●Capacity Planning
●Throughput●Ageing Stock●Demand Planning
●Full WMS●PDR●HRMS●Recruitment
●Performance●Warranty●TireIQ●Approvals
44 Dashboards · 12 Families
Everything the business runs on
LIVE
Sales
- Sales Order Pending
- Full Sales Analytics
- Invoice Dashboard
- Sales & Profitability
- SKU 360°
- Customer Intelligence
IN PROGRESS
Sales Planning & BP
- Sales Planning — by 5 Sep 2026
- BP vs Actual (2024–26 + Insights)
- One-click Excel workbook
LIVE
Supply Chain / WMS
- WMS · GRN · Inbound · Outbound
- Plant · Pending PO · Replenishment
- Capacity Planning · Throughput
- Ageing Stock
MIGRATING
Demand Planning
- Built & working
- Moving inside ZAFCO One
LIVE
Product Development
- PDR Tracker · Timeline
- Bottlenecks · Insights
31 OCT 2026
HRMS
- Recruitment · Onboarding · Interviews
- Attendance · Leave · Lifecycle
- Training · Travel · Performance
2026
CRM
- Customer 360 for every account
- Pipeline & quotations
- Complete within 2026
1 NOV 2026
Customer Portal
- Live stock & ordering
- Statement aging · credit visibility
- Container tracking · warranty claims
LIVE
Research · TireIQ
- Global tyre intelligence
- 119 KPIs · world map · drill-downs
LIVE
Collaboration
- Approvals engine
- ZAFCO One Space — delivery tracker
- People Directory · Careers
LIVE
Operations & More
- Finance Expenses · Purchase Requests
- Logistics · Warranty · Operations
- IT + Helpdesk
NEXT
Vendor Portals
- Products — shipment notices, forecasts
- Services — work orders, SLAs
- Freights — booking, proof of delivery
The Dashboard Index
Every dashboard, one by one
The complete catalog — each report a ZAFCO One user can open today or is about to receive.
Live
In Progress
Coming Next
Sales
Sales Order Report
Invoice Report
Sales & Profitability
Full Sales Analytics
SKU 360°
Customer Intelligence
BP vs Actual
Sales Planninglive 5 Sep 2026
CRM — Customer 360within 2026
Supply Chain & WMS
Capacity Report
Throughput Report
Ageing Stock Report
WMS Overview
GRN Report
Inbound Report
Outbound Report
Plant Report
Pending PO Report
Replenishment Report
WMS Customers
Demand Planningmoving inside ZAFCO One
Product Development
PDR Tracker
PDR Timeline
PDR Bottlenecks
PDR Insights
HRMS & People
Recruitment
Onboarding
Performance
Attendanceby 31 Oct 2026
Leaveby 31 Oct 2026
Employee Lifecycleby 31 Oct 2026
Trainingby 31 Oct 2026
Travelby 31 Oct 2026
People Directory
Operations, Finance & Platform
Finance — Expenses
Purchase Requests
Logistics
Warranty
Operations
IT Helpdesk
Research — TireIQ
Approvals
ZAFCO One Space
Admin Console
Customer Portalbuild starts 1 Nov 2026
The Complete Blueprint
The full scope — every feature, every persona
The entire approved scope of ZAFCO One, exactly as defined. Pick a world to explore what its people will do inside the platform.
Personal Management 8
Self-service for every employee
- Payslips & salary certificates — needed constantly for banks, visas, tenancy
- Visa / labor card / Emirates ID expiry tracking with renewal status
- Document vault — contracts, NDAs, offer letters, insurance cards
- Medical insurance — network hospitals, claim status, dependent coverage
- End-of-service gratuity accrual view
- Air ticket entitlement tracker
- Expense claims — submit and track status
- Letter requests — NOC, salary transfer, embassy letters
Work Visibility 4
Everyone knows where they stand
- Approvals inbox — "3 items pending your approval" with deep links
- Personal KPI / target vs actual — paired with incentives so the number explains itself
- Travel — upcoming trips, travel policy, per-diem rates by country
- Budget vs actual for personal travel & authorised spend
Communication & Culture 5
What makes it the default homepage
- Announcements & news feed
- Employee directory with search — phone, email, department, location
- New joiners, birthdays, work anniversaries
- Recognition wall / peer shout-outs
- Leadership messages — culture and continuity
Knowledge & Compliance 3
How ZAFCO does things, findable
- Policy library — HR handbook, travel, IT, code of conduct; versioned & searchable
- Training / learning calendar with course tracking
- IT helpdesk — ticket submission and FAQ
Practical Additions 4
Small things, daily value
- Public holiday calendars per country — UAE, US, Europe, Asia
- Internal job postings — supports retention
- Anonymous grievance channel — a governance signal that matters
- Exit / clearance status for departing employees
The Golden Rule ★
Non-negotiable boundary
- Laptop AND mobile — warehouse and on-the-go staff are phone-first
- No commercial or financial transactions — employees self-serve freely on personal items only; business flows stay in governed paths
Orders & Tracking 3
The core loop
- Order placement forms
- Container-level order tracking — not just "shipped / delivered"
- Statement of account — aging view with due dates, not a static PDF
Stock & Availability 5
The #1 reason customers call
- Live stock by SKU, size and warehouse — shown in quantity bands ("500+", "under 100")
- Incoming stock / ETA — what's on the water, arrival dates per SKU
- Backorder & allocation — confirmed vs pending against their order
- Substitute size suggestions when an item is out of stock
- Pre-order / booking for future production slots
Financial Self-Service 3
Answers before the call
- Credit limit & available credit in real time
- Invoice & credit note downloads — searchable, PDF
- Payment proof upload — "under verification → applied" status
Shipment Documents 5
Critical for export customers
- Commercial invoice
- Packing list
- BL / AWB
- Certificate of origin
- Insurance certificates
Claims & Warranty 3
Structured, tracked, visible
- Warranty claims — photo upload, tread depth, DOT code, status to credit note
- Shortage / damage claims on arrival, with photo evidence
- Return authorisation requests and status
Communication 3
Replacing the phone entirely
- Ticket system — every query tracked with SLA and history, routed to the right team
- Announcement center — price changes, surcharges, discontinuations, compliance
- Account manager visible — as escalation, not first resort
Commercial Tools 4
Making reorders effortless
- One-click reorder from order history
- Saved order templates for repeat container configurations
- Fitment / size search — OEM sizes by vehicle, make and year
- Bulk product data — images, spec sheets, EU label values for their own webshops
Dealer Program 6
Programs that drive volume
- Marketing fund (co-op) balance and claim submission
- Signage / branding request tracking
- Training materials and product launch videos
- Annual purchase summary — volume by brand, pattern, season
- Collateral ordering and downloads
- Rebate tracker — tier progress and projected earnout
Compliance built in: read receipts and a full audit trail everywhere — documented proof a customer downloaded a certificate or acknowledged a surcharge notice has real protective value.
Every Vendor Gets 8
Common foundation — all categories
- PO management — view, acknowledge with committed dates, propose changes routed for approval
- Invoice submission — automatic match visibility: matched / under review / discrepancy, with the exact mismatch shown
- Payment status — invoice-to-payment tracking, remittance download, payment calendar
- Compliance vault — licenses, tax certificates, insurance, with expiry alerts; bank-detail changes need dual verification
- RFQ / tender participation — quotes, award / regret status, fully auditable
- Contract repository — agreements, rate cards, validity dates
- Ticket system — routed to procurement, finance or logistics
- Scorecard — on-time delivery, quality, document accuracy; vendors improve what they can see
Products — Factories & JV 6
The deepest relationship
- Production schedule visibility — order book by mold/size, slot confirmation, weekly WIP
- Shipment notices — created against the PO with container numbers and packing details
- Document upload before arrival — BL, packing list, origin certificates, test reports
- Sustainability data submission — due-diligence data for natural rubber sourcing
- Quality loop — claims flow back to the factory with corrective action tracking
- Forecast sharing — rolling 3–6 month demand by size, so factories plan ahead of the PO
Services 4
Agencies, providers, consultants
- Work order confirmation — vendor marks done, ZAFCO accepts, invoice releases
- Timesheet / milestone submission for ongoing contracts
- SLA dashboards for recurring services
- Certificate & license tracking per service type — vehicles, insurance, drivers
Consumables & Assets 3
From stationery to molds
- Rate-card catalog for repeat items — teams requisition, vendor sees consolidated PO
- Asset milestones — molds tracked design → trial → approval → production, with warranty and commissioning sign-off
- Maintenance contracts — schedules and service-visit logs for equipment
Sea — Contracts & Rates 4
One reference for every rate
- Rate-card repository — by lane, container type and carrier, every surcharge itemised
- Spot-rate RFQ — compare quotes side by side across the forwarder panel, award auditably
- Surcharge notice board — increases posted with effective dates and acknowledgment
- Allocation commitments — weekly space per carrier per lane vs actual use
Sea — Operations 4
One feed, three audiences
- Booking workflow — request → vessel confirmed → rollovers flagged with revised departure
- Milestone feed — loaded, sailed, arrival, discharged — the same feed powers customer ETAs and internal dashboards
- BL draft approval loop — approve or correct in the portal; kills the most error-prone email chain in shipping
- Arrival notices & delivery orders per container
Sea — Money & Performance 3
Audited before paid
- Automated invoice audit — matched line-by-line against the contracted rate card before payment
- Container return status — closing the detention & demurrage loop
- Carrier scorecard — reliability, rollover rate, document and invoice accuracy
Local Transport 8
Warehouse to customer, tracked
- Dispatch board — jobs posted, transporter accepts with vehicle; declines auto-offer to the next
- Proof of delivery — signature, photo, timestamp at the door; feeds "delivered, signed by X at 14:32"
- Trip status — loaded → in transit → delivered, with exception flags
- Zone rate cards with automatic trip-to-rate matching
- Damage / shortage claims raised straight from delivery exceptions
- Return logistics — pickups for customer returns and warranty claims
- Transporter scorecard — on-time rate, delivery-proof compliance, damage rate
- Invoice verification — same audit logic as sea freight
Management View
Where the program stands
One honest picture: what's delivered, what's in flight, and how far each world is from its full scope.
Journey to full scope, per world
How much of each persona's approved scope is live today
The Road Ahead
From platform to operating system
Each milestone ships value on its own — and each one funds belief in the next.
Shipped · 2025 – 2026
The Foundation
Full Sales suite, SKU 360°, Customer Intelligence, complete WMS with capacity & throughput, ageing stock, PDR, TireIQ, approvals engine, people directory — live for every employee, on live data.
✔ DELIVERED5 September 2026
Sales Planning Live
Planning joins BP vs Actual — plan, track and steer the year from one screen, on one version of the numbers.
COMMITTED31 October 2026
HRMS Complete
Attendance, leave, lifecycle, training and travel join recruitment, onboarding and performance — the full employee journey inside ZAFCO One.
IN PROGRESS1 November 2026
Customer Portal — Build Starts
The first partner door: live stock by SKU, ordering, container-level tracking, statements with aging, credit visibility, warranty claims with photo upload.
KICKOFF31 December 2026
CRM Complete + Demand Planning Inside
Customer 360, pipeline and quotations complete the commercial engine. BP vs Actual live; Demand Planning fully inside the platform.
2026 CLOSEH1 2027
Customer Portal Delivery + Zafconian Portal
Customers self-serve orders, credit, claims and arrival dates. Employees get personal self-service: payslips, letters, document vault, expiry tracking, announcements, approvals inbox, helpdesk.
PLANNEDH2 2027 → 2028
Vendor Portals — Products, Services, Freights
Factories confirm POs, submit shipment notices and documents, see forecasts and scorecards. Service vendors close work orders. Freight partners get bookings, live milestones, proof of delivery and automated invoice checks.
PLANNED2028 →
The Intelligence Layer
Daily briefs per role, stock-out and churn prediction, cashflow foresight, plain-language questions over one governed set of numbers. The platform surfaces problems before people find them.
VISIONNon-negotiables
The rules the platform lives by
One version of every number.When ZAFCO One says a number, it is the number — for the Board and the warehouse alike.
Self-service, not transactions.Zafconians transact freely only on personal items. Commercial flows stay in governed paths.
Role shapes everything.Function sets what you see; seniority sets how far you drill.
Mobile is not optional.Warehouse and field staff are phone-first — every surface works in one hand.
Partners see only their world.Every partner is scoped to their own orders, documents and payments — nothing else.
Every call becomes a ticket.The portals exist to replace the phone — tracked, routed, with SLA and history.
ZAFCO ONE
One Login. One Platform.
One Source of Truth.